Office policies

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Confidentiality

Our office is fully committed to compliance with HIPAA & PHI guidelines by:

• Providing appropriate security for our patient records.

• Protecting the privacy of our patient’s medical information.

• Providing our patients with proper access to their medical records.

• Appropriately maintaining our patient information and billing processes in compliance with national standards.

• If you ever have any questions or concerns about our office policy, we encourage you to contact us.

Smoking Policy

Smoking is not permitted in the DallasFaceDoc, PLLC at any time.

Children

We love children; however, in consideration of other patients and to allow your visits to be as focused as possible, we kindly request that children not accompany our patients to their scheduled appointments.

Appointments

In order to provide the best possible service to our patients, we request that you arrive in plenty of time for your appointment. We suggest that you arrive 15 minutes early for a “New” patient visit (to allow time to complete registration paperwork), and 10 minutes early for all other visits. Please note, there will be a $50 charge for no-shows and appointments cancelled less than 24 hours prior to appointment date and time. Please cancel at least 48 hours prior to day of appointment. Once rescheduled is allowed without penalty.

FINANCIAL POLICY

Fees

All fees for cosmetic surgery are payable in advance by cash, certified check, or credit card. We do accept VISA, MasterCard, AMEX and CareCredit for your convenience. CareCredit is subject to a 4% convenience fee. There is a $30 fee assessed to all returned checks.

Cosmetic Surgery

Payment for cosmetic surgery is customarily paid at least four weeks before the scheduled surgery. There are generally six financial components to the

cost of a surgery:

(1) Surgeons professional fee,

(2) the surgery center fee [if applicable],

(3) the anesthesiologist’s fee [if applicable],

(4) laboratory fees [for required blood and EKG tests before surgery],

(5) special services, which are rarely indicated [i.e., pathology and/or radiology], and

(6) special supplies [i.e., implants, implantable devices, garments, injectables].

Insurance

We are a fee-for-service facility. We do not process or submit insurance claims.

Our policy on insurance company billing and payment are summarized

below:

• Our office will not bill insurance for any cosmetic procedure performed.

• The patient is ultimately responsible for all professional services performed.

Please see Irrevocable Non-Assignment Consent for further information.

Consultation Fee (collected when appointment is made)

In-person consultations 

Dr. Saman $400 

Dr. Abtahi $150 

Virtual consultations 

Dr. Saman $225

Dr. Abtahi $75

The consultation fee is for one-time visitation (in-person or virtual) with Dr. Saman or Dr. Abtahi. Please ensure you come prepared with your questions, inspiration photographs, and all necessary documentation, including operative notes and photos if applicable. After the consult, additional questions may be submitted via our App portal. If you wish to have a repeat consultation for the same issue, a repeat consult fee will need to be processed at 50% of the initial fee. Consultation fee is non-refundable after consultation has been conducted. Consultation is not a guarantee that surgery/procedure will be accepted or planned.

Patients will also be required to place a scheduling deposit when making appointments with our injection specialists and/or medical aesthetician. In the event that you cannot make your scheduled appointment, please contact us to cancel within two (2) business days prior to your scheduled appointment in order to receive a refund of your deposit. Otherwise, your deposit will be donated toward Dr. Saman's medical missions and philanthropic projects.

Credit Card Authorization

For the convenience of our patients, product purchases and payment for services may be facilitated over the telephone. You have the option of using our secure payment processing on our website DallasFaceDoc.com under [Matters of Payment] if you prefer. Charges for these transactions will be made to the credit card provided by the patient. You will be advised of the amount charged at the time of your purchase; however, please understand that there may be additional fees for packaging, handling, shipping, or postage.

Cancellation Policy

Availability for appointments is very competitive. In the event that you cannot make your scheduled appointment, please contact us to cancel within two (2) business days prior to your scheduled appointment. Any less notice will result in a loss of your scheduling deposit.

SURGERY

A consultation with your surgeon is required before surgery can be scheduled. There are no exceptions to this rule. All fee quotes are valid for two (2) months from the date of the initial consultation.

It is important to understand that there will likely be certain additional costs (i.e., prescription medications, outside laboratory tests, postoperative supplies, and materials), which are not included in the surgical fee.

SCHEDULING SURGERY

A surgical deposit of 25% of surgical fee is required before surgery scheduling can be finalized and placed on the surgery calendar. This fee is refundable if surgery is canceled thirty (30) days or more from the scheduled day of surgery. If surgery is scheduled within 30 days of deposit, the deposit is NON-REFUNDABLE. THE SURGICAL DATE MAY BE CHANGED ONLY ONCE WITHOUT PENALTY. 

The remaining balance must be paid in full no later than fourteen (14) days from the time of surgery. 

REVISION POLICY

As with all surgical procedures, cosmetic surgery involves certain risks, limitations, and the possibility of complications. We seek to obtain the best possible surgical result, but there is no absolute guarantee or warranty as to the final result that may be achieved. Surgical fees are paid for the performance of surgery and not for the realization of an exact anticipated result. Although unusual, revisionary surgery is sometimes necessary. In our experience, this occurs in less than 5% of patients. If it is determined that if revision surgery is necessary within the first year following the original surgery, the following policies will apply:

(a) each case is individualized to decide if any additional professional fees are appropriate,

(b) patients will be fully responsible for all “support costs” (operating room facilities, anesthesiologist, laboratory fees, pathology fees, implants, supplies, etc.).

(c) Surgical fee does not include incidental or unanticipated costs such as overnight stays (voluntary or otherwise), hospitalization or return to the operating room in cases of emergency or complication.